Frequently asked questions and answers

We have collected the most frequently asked questions of our customers. Take a look at our answers, the answer to your question may be found among them.

Can’t find an answer to your question? If you are interested in anything about our company, offer or services, you can submit your question, opinion or comment using the online form.

Reservation procedure

• Q: How and where can I make the quickest and most favourable vehicle reservation at Avant car?

  • The Avant car reservation system enables an easy and quick reservation of a vehicle in Slovenia and abroad. By entering your details, you will receive immediate information about the price of rental for the selected vehicle even before you confirm your reservation. In the shortest time possible, you will receive a reply by email with a confirmation number that you can use in case you need to modify your reservation.

     

• Q: I reserved an Opel Astra using the online reservation system. Why did I receive another vehicle brand upon vehicle pick-up?

  • The Avant car reservation system enables reservation of a vehicle group, not a specific vehicle brand. When you are choosing a vehicle in our reservation system, each vehicle type is marked by the “or similar” designation, meaning that you will receive a vehicle from the group that you have selected.

• Q: Is it possible to reserve a precisely selected brand or model of vehicle?

  • Only in case of timely agreement and under the condition that the selected vehicle is free for the full rental period. Avant car reserves the right to confirm the selected vehicle for use by the lessee only a few days before vehicle pick-up.

• Q: I would like to modify my vehicle reservation. How can I do that?

  • In order to modify an existing reservation, enter your confirmation number into the Avant car reservation system and select the modification procedure button.

• Q: I lost the confirmation number of my vehicle reservation. What should I do?

  • Contact the Avant car Customer Support Centre.

• Q: How can I cancel my vehicle reservation?

  • If you want to cancel your vehicle reservation, enter your confirmation number into  the Avant car reservation system and select  the cancellation procedure button.

    You can also cancel the reservation by sending an email to avantcar@avantcar.si or a fax to +386 1 589 0852.

    Avant car does not charge any cancellation fee if the lessee cancels the vehicle reservation within the acceptable period of notice, i.e. at least 7 days before the agreed date of vehicle pick-up. 

    You can get more information about the terms for cancelling a vehicle reservation in the Rent-a-Car Guide.

• Q: Can I cancel the existing reservation by phone?

  • You may only cancel your reservation in written form, either in electronic form using the Avant car reservation system or by sending an email to avantcar@avantcar.si or a fax to +386 1 589 0852.

• Q: Does Avant car provide for the rental of a 4WD vehicle?

  • Yes. Please check our 4WD vehicle availability among our sport utility vehicles.

• Q: Does Avant car provide for the rental of a bus minibus?

  • No, you cannot rent a bus or minibus at Avant car. Please check our passenger transfer vehicles within our available vans.

• Q: Can I rent a vehicle for cargo transport?

  • Avant car offers delivery vehicles for cargo transport. Please check our offer among delivery vehicles.

• Q: Can I return my rented vehicles before the agreed upon deadline?

  • Yes, if you return your rented vehicle before the agreed upon deadline, the price of the rental is modified in accordance with the shorter rental period.

• Q: How can I extend a vehicle rental?

  • If you want to extend a vehicle rental, you must notify Avant car at least 24 hours before the expiry of lease contract to obtain their consent. Extension may be carried out in any Avant car branch office in Slovenia. The person who picks up the vehicle and extends the contract thus becomes personally responsible for the payment of rent, along with the person, company or organisation, on behalf of which he/she has picked up the vehicle.

• Q: Is it possible to rent only a chauffeur without a vehicle?

  • No. Avant car only offers rental of vehicle with chauffeur, and not the rental of chauffeur alone.

• Q: What is the age of vehicles in the Avant car fleet?

  • Avant car is constantly renewing its fleet. All vehicles are younger than one year.

Terms and conditions of rental

• Q: I am a driver younger than 21 years and have had my driver’s license for more than 2 years. Can I rent a vehicle at Avant car?

  • Yes. Drivers, who are younger than 21 years and older than 18 years with a driver’s license without penalty points are charged an additional young driver fee in accordance with the valid pricelist.

     

• Q: Can I rent a vehicle if I had not had my driver’s license for at least 2 years?

  • You can. If you have had your driver’s license for less than 2 years, Avant car charges you with an additional young driver fee in accordance with the valid pricelist.

• Q: Can I drive a van with my category B driver’s license?

  • With a category B license, you can drive motor vehicles with a maximum authorised mass not exceeding 3500kg and with no more than 8 seats in addition to the driver's seat.

• Q: Can a rented vehicle be driven by a driver who is not indicated in the lease contract?

  • No, a rented vehicle may only be driven by a driver who is indicated in the lease contract. If other drivers also intend to drive the vehicle, it is necessary to additionally include them in the lease contract as additional drivers upon pick-up of the vehicle. They must meet all terms and conditions of Avant car regarding age and driver’s license, which they must present upon vehicle pick-up. The cost for additional drivers is charged in accordance with the valid pricelist.

• Q: Which additional drivers may drive a rented vehicle?

  • The rented vehicle may be driven by those additional drivers who are indicated in the lease contract. They must meet all terms and conditions of Avant car regarding the age and driver’s license, which they must present prior to vehicle rental. The cost for additional drivers is charged in accordance with the valid pricelist.

• Q: Does the additional driver have to be personally present upon vehicle pick-up?

  • It is not necessary for the additional driver to be personally present upon vehicle pick-up. The lessee (signatory of the lease contract) must submit photocopies of the additional driver’s documents. You can get more information about the terms for additional drivers in the Rent-a-Car Guide.

• Q: May I rent a vehicle for another person?

  • You may only rent a vehicle if the lease contract is signed by the real lessee, who is also responsible for the rented vehicle.

• Q: May I use the rented vehicle to pull a trailer or another vehicle?

  • No. The rented vehicle may not be used for pulling a trailer or another vehicle.

• Q: I have rented a sport utility vehicle at Avant car. May I use it for driving on mountain paths?

  • The rented vehicle may not be used outside public roads (motorways, expressways, main roads, regional roads and local roads) I, II and III.

• Q: May I use the rented vehicle for participating in a car racing competition?

  • No. The rented vehicle may not be used for participating in any car racing or other sports competition or car testing.

• Q: Does Avant car set any limitations regarding the number of kilometres travelled with the rented vehicle?

  • A lessee may rent a vehicle with a limited or unlimited number of kilometres travelled per day. In case of limited rental, the price of rental includes the cost of distance travelled up to 100km per day, while the cost of additional kilometres is charged in accordance with the valid pricelist.

• Q: May I use the rented vehicle for a trip abroad?

  • Yes. For driving a rented vehicle outside Slovenia, you have to obtain written consent from Avant car. If the rented vehicle remains abroad overnight, you are obliged to park it in a hotel or other secured garage.

• Q: May I use the rented vehicle for transporting animals?

  • In the rented vehicle, you may only transport small pets in accordance with the Road Traffic Safety Act (ZVCP) and Animal Protection Act (ZZViv). Small pets may only be transported if they are secured in specially adapted cages for transporting small pets.

• Q: Is smoking allowed in a rented vehicle?

  • No, smoking is not allowed in the rented vehicles.

Vehicle pick-up and delivery

• Q: Can Avant car deliver the rented vehicle to my home or office?

  • During working hours, Avant car offers free delivery or pick-up of vehicle up to 10 km from the branch office. If it is necessary to deliver or pick up the vehicle at a more distant location, the cost of delivery is charged in accordance with the valid pricelist.

     

• Q: What documents must I, as a physical entity, present prior to the pick-up of rented vehicle?

  • Upon pick-up, you must present a valid personal identification document, driver’s license and credit card, by which it is possible to provide for preauthorisation or reservation of funds in the amount of rental and deductible franchise. For renting a vehicle from a higher price class (class F, P, L, X), you have to present two credit cards to insure the rental.

     

• Q: Where are the Avant car branch offices in Slovenia?

  • Information about the Avant car branch offices can be found here.

     

• Q: What are the working hours of Avant car branch offices?

  • Information about the working hours of Avant car branch offices can be found here.

     

• Q: May I pick up the vehicle outside the working hours of a branch office?

  • You may pick up the vehicle outside the working hours of a branch office, however you will be charged with an additional fee, since we have to provide for the presence of an employee upon pick-up.

     

• Q: I will deliver the vehicle outside working hours. How will I deliver the keys if there is no branch office employee present?

  • In the case that you deliver the vehicle outside working hours and there is no branch office employee present, you may deposit the car keys in a special box at the entry to the branch office. You will be held entirely responsible for the condition of the rented vehicle until the beginning of the official working hours of the branch office.

     

• Q: May I deliver the vehicle to an Avant car branch office other than the one where I picked it up?

  • Yes. This involves a one-way rental: “I pick up here and deliver there”. For a one-way rental between the branch offices in Slovenia lasting more than 3 days, we do not charge an additional fee. In case of rental shorter than 3 days, a one-way rental is charged in accordance with the valid pricelist.

     

• Q: Can I deliver the vehicle to any location in Slovenia where there is no Avant car branch office?

  • You can. If you do not deliver the vehicle to an Avant car branch office, you may leave it at an agreed upon location. Avant car provides for the return of the vehicle to its branch office, while you are charged for the cost of a one-way rental in accordance with the valid pricelist.

     

• Q: What additional equipment may I rent along with the vehicle?

  • In addition to renting a vehicle, you may also rent the following additional equipment: child seat, GPS navigation system, magnetic storage rack for skis, etc. Rental of additional equipment is charged in accordance with the valid pricelist.

     

• Q: May I also rent a GPS system at Avant car?

  • Yes, Avant car provides for the rental of a GPS navigation system. Rental of a GPS system is charged in accordance with the valid pricelist.

     

• Q: Does the Avant car fleet include vehicles that are already equipped with GPS systems?

  • Yes. This involves some higher category vehicles. Upon vehicle reservation, check which equipment is already installed in the selected vehicle.

     

• Q: Which countries are covered by the GPS system that I can rent along with the vehicle?

  • Our GPS systems cover all European Union countries, Croatia and Bosnia-Herzegovina.

     

• Q: Are Avant car vehicles also equipped with hands-free phone sets?

  • Some higher category vehicles are equipped with hands-free phone sets. Upon vehicle reservation, check which equipment is already installed in the selected vehicle.

     

• Q: May the lessee check the vehicle before pick-up?

  • Yes. Upon pick-up, the lessee checks the vehicle along with an Avant car employee and confirms the vehicle condition by signing the pick-up record. Thus, he/she avoids any inconvenience that may arise if eventual damage is caused during vehicle rental.

     

• Q: What is included in every rented vehicle’s documents and equipment? 

  • Every rented vehicle is equipped with legally prescribed equipment and other belongings (first aid, safety triangle and vest, spare wheel, basic tools, set of light bulbs and other legally required equipment). The vehicle is registered and equipped with original identification documents, green card as well as the photocopies of type-approval and insurance policy, the originals of which can be viewed at the head office of Avant car.

     

• Q: Is the rented vehicle equipped with a green card as well?

  • Yes, every rented vehicle is equipped with a green card.

     

• Q: Is there any additional payment fee required for a green card?

  • No, every rented vehicle is equipped with a green card that is already included in the price of vehicle rental.

     

• Q: Is the rented vehicle already equipped with a vignette?

  • Yes, all rental vehicles are equipped with a toll sticker – a vignette. The compensation for the use of a vignette is additionally charged in accordance with the valid pricelist.

     

• Q: Do I have to buy a vignette for driving abroad?

  • In case of driving abroad, the lessee must provide for toll payment on his/her own, as applicable in the relevant foreign country. If a vignette is required in the relevant foreign country, the lessee has to provide it on his/her own.

     

• Q: Are Avant car’s vehicles equipped with air-conditioning?

  • All vehicles in the Avant car fleet are equipped with air-conditioning.

     

• Q: Does Avant car check the rented vehicle upon return?

  • Yes. Avant car checks the returned vehicle. The lessee is obliged to deliver the vehicle in a condition, where normal use of vehicle is considered, that is technically fault-free, properly maintained, with full tank of fuel, clean, clear of belongings and entirely prepared for normal use, with all pertaining equipment, belongings and documentation.

     

• Q: Does Avant car approve a discount to a lessee who has finished a school of safe driving?

  • No, in this case Avant car does not approve a discount. The mentioned achievement may be used when insuring your own vehicle.

     

• Q: Do I have to deliver a vehicle with a full tank of fuel?

  • Fuel is not included in the price of rental. You pick up a vehicle with a full tank of fuel and must return it in the same condition. Otherwise, you have to pay for the missing fuel and the costs of refilling the tank in accordance with the valid pricelist.

    IWe also offer the possibility of prepaying for your fuel, meaning that, upon pick-up, you purchase a tank of fuel at the regular market price. In this way, you can avoid the inconveniences and time loss due to the search for gas stations upon vehicle delivery. This way a vehicle with an empty fuel tank may be delivered without any additional payment fee.

     

Rental payment

• Q: Why do I have to present a credit card upon vehicle pick-up?

  • Avant car requires a credit card in order to insure the rental. It is used for preauthorisation, i.e. the reservation of funds in the amount of rental and deductible franchise.

     

• Q: What is the amount of deposit upon preauthorisation and when it is released?

  • Upon preauthorisation, Avant car reserves the funds on your credit card in the amount of rental and deductible franchise. The deadline for releasing the funds is dependant upon the manner of business operation of the bank of the credit card owner. Make an inquiry at your bank regarding the deadlines for releasing the reserved funds.

     

• Q: What happens if my credit card rejects the preauthorisation of funds?

  • In this case, it is not possible to rent a vehicle.

     

• Q: Which credit cards are accepted by Avant car?

  • Rental may be paid by Visa, Eurocard/Mastercard, Diners and American Express credit cards.

     

• Q: Does Avant car accept debit cards?

  • Avant car accepts a debit card as a non-cash payment method at the end of rental. Upon vehicle pick-up, the lessee must still present a credit card to reserve the funds on the card in the amount of rental and deductible franchise.

     

• Q: Can I pay for a vehicle rental in cash?

  • At the end of rental, physical entities can pay for vehicle rental in cash. Upon vehicle pick-up, the lessee must still present a credit card to reserve the funds on the card in the amount of rental and deductible franchise.

     

• Q: By what methods can I pay for vehicle rental?

  • Rental may be paid by Visa, Eurocard/Mastercard, Diners and American Express credit cards. Physical entities can also pay for vehicle rental in cash, as long as they have previously presented a credit card required for insuring the rental.

     

• Q: How can I obtain a photocopy of the vehicle rental receipt?

  • At the end of rental and payment, you will receive the original receipt. For a photocopy of the receipt, please contact our Customer Support Centre.

     

• Q: Why do I have to pay for an extra day of rental if I deliver the vehicle at night? It cannot be picked-up by another customer, since you do not work at night.

  • Minimum length of rental is 24 hours. If the lessee exceeds the agreed upon period of time, Avant car does not charge for the first 59 minutes, however, every 24 hours initiated after this period is charged in the amount of daily rental in accordance with the valid pricelist. For legal and insurance reasons, the lease contract has to be completed when the vehicle is delivered.

     

• Q: Why do I have to pay an additional fee if I pick up the vehicle in Slovenia and deliver it to the office abroad?

  • This involves an international one-way rental. Our vehicles are not rented out by the international offices. Therefore, Avant car has to provide for the return of the vehicle to Slovenia. The amount of the lessee’s additional payment fee covers the service of returning the vehicle from abroad to Slovenia, which is why the fee is dependant upon the location where the vehicle has been delivered by the lessee.

     

• Q: Why do I have to pay an additional fee for an additional driver, a GPS and similar equipment? Isn’t this already included in the price of rental?

  • The price of vehicle rental only includes the rental of vehicle and all insurances, while an additional driver or additional equipment only represent possible options for rental according to the lessee.

     

• Q: Does the price of rental also include the cost of vignette?

  • Effective from 1 July 2008, all rental vehicles are equipped with a toll sticker – a vignette. The compensation for the use of the vignette is additionally charged in accordance with the valid pricelist.

     

Insurance

• Q: What kind of insurance is included in the price of vehicle rental?

  • All Avant car vehicles have basic and full-coverage (Kasko) insurance, including car driver insurance (AO+). The vehicle is only insured for the period of lease contract validity.

     

• Q: Are all the passengers in a rented vehicle insured?

  • Yes, by the AO mandatory car insurance as well as car driver insurance (AO+).

     

• Q: Are personal belongings insured against vehicle theft?

  • No. Personal belongings of persons inside a rented vehicle are not insured.

     

• Q: Does the insurance of a rented vehicle cover vandalism?

  • Yes, if the lessee proves that the injury was caused by vandalism.

     

• Q: What are the consequences if a vehicle is driven by an unauthorised person?

  • If a vehicle is driven by an unauthorised person, the insurance of the rented vehicle is invalid. The lessee becomes entirely responsible for any damage caused.

     

• Q: Who is held responsible for glass damage caused by a sharp rock from the road?

  • The insurance of the rented vehicle covers the cost of glass damage as well.

     

Accidents and defects

• Q: How should I act in the case of a traffic accident with a rented vehicle?

  • In the case of any damage, wreckage, confiscation or theft of the vehicle or if the vehicle is involved in any traffic accident, you are obliged to immediately notify Avant car as well as to report the case to the police.

    Call Avant car’s Customer Support Centre and we will come to your assistance whether you are in Slovenia or abroad.

    • You can call us free of charge at the number 080 21 14.
    • For calls from abroad, we can be reached at the number +386 1 589 08 50.

     

    You can get more information on conduct in case of defect or accident with rented vehicle in the Rent-a-Car Guide.

     

• Q: What should I do if I lose the vehicle keys or if I accidentally lock them inside the vehicle?

  • If you lose you car keys, you are obliged to notify Avant car, who will provide further instructions on the basis of information received. Avant car charges for the cost of lost objects in accordance with the valid pricelist.

     

• Q: What should I do if I fill the fuel tank of the rented vehicle with the wrong fuel?

  • First of all, do not start the rented vehicle. Call the Avant car Customer Support Centre and you will receive further instructions.

     

• Q: Can I get a substitute vehicle in case of the breakdown of a rented vehicle?

  • In the case of a vehicle breakdown, call the Avant car Customer Support Centre and we will come to your assistance; we will bring you a substitute vehicle if required.

     

• Q: What happens in the case of damage to the rented vehicle that I didn’t notice?

  • The occurred damage is valued upon return of the vehicle.

     

• Q: What phone number can I call if I need assistance?

  • In the case of breakdown or accident of the rented vehicle, call the Avant car Customer Support Centre, namely: 

    • You can call us free of charge at the number 080 21 14.
    • For calls from abroad, we can be reached at +386 1 589 08 50.

     

    You can get more information on conduct in case of defect or accident of rented vehicle in the Rent-a-Car Guide.

     

• Q: When are you available at the phone number 080 21 14?

  • The Avant car Customer Support Centre, at the phone number 080 21 14, is available 24 hours a day, 7 days a week, on Sundays and holidays.

     

More information

• Q: What are the speed limits in Slovenia?

  • In Slovenia, the following speed limits apply:

    • Speed limit in urban settlements is 50 km/h.
    • Speed limit on all other roads outside settlements is 90 km/h.
    • Speed limit on roads reserved for motor vehicles is 100 km/h.
    • Speed limit on motorways is 130 km/h.
    • Speed limit is also defined by markings along the road.

     

• Q: When do I need a green card?

  • A green card is an international certificate regarding car liability insurance, guaranteeing insurance coverage in the extent as defined by the respective act on compulsory motor third-party liability in the visited country.

    • Drivers who are residents of one of the following countries: Austria, Belgium, Cyprus, Czech Republic, Denmark, Finland, France, Greece, Croatia, Ireland, Iceland, Italy, Luxembourg, Hungary, Germany, the Netherlands, Norway, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom, from a legal viewpoint, do not require a green card when travelling to one of the stated countries. In the settlement of claims for damages, the authorities in the stated countries take into account the registration plate as evidence that the vehicle is properly insured.
    • For residents of listed countries, a green card is compulsory for all other countries that are members of the green card system.
    • For all those who are not residents of the listed countries, a green card is compulsory in all countries that are members of the green card system.

     

• Q: When do I require an international driver’s license?

  • An international driver’s license is a document that is officially recognised by the Organisation of United Nations. It is accepted in almost 120 countries of the world. In some countries it is required, while in some it is not necessary at all. It is recommended for many countries, while in some countries it is only required for certain nationalities. In any case, it represents a convenient document everywhere abroad, helping the driver – even if the country does not demand it – at police checks, traffic violations and traffic accidents, since it frequently makes formalities easier and speeds up the process. An international driver’s license is actually a translation of a national driver’s license, which is why the drivers abroad must also have their valid national driver’s license in addition to the international one!

     

• Q: Is the use of a reflective vest mandatory in Slovenia?

  • Yes, the use of a reflective vest is mandatory in Slovenia when exiting the vehicle on a motorway or expressway. All Avant car vehicles are equipped with a reflective vest stored in the glove compartment.

     

• Q: In Slovenia, can you turn right when the traffic light is red?

  • In Slovenia, it is prohibited to turn right when the traffic light is red.

     

Can’t find an answer to your question? If you are interested in anything about our company, offer or services, you can submit your question, opinion or comment using the online form.