Rent-A-Car Guide

Reservation procedure

• How to reserve a vehicle or check the price

  • The Avant car reservation system allows easy and quick reservation of vehicle in Slovenia. By entering details, the lessee gets immediate information about the price of rental for the selected vehicle, even before he/she confirms the reservation.

    In the shortest time possible, the lessee receives a reply by email with a confirmation number that can be used in the case of modifying his/her reservation.

     

• International classification of vehicles

  • The Avant car reservation system enables the reservation of a vehicle group, not a specific vehicle brand. This table illustrates the international classification of vehicles.

    Class	Type	Transmission	Air-conditioning
    M - mini	B - 2 doors	M - manual	R - yes
    E - economy	C - 2/4 doors	A - automatic	N - no
    C - compact	D - 4 doors
    I - intermediate	W - station wagon
    S - standard	V - van
    F - full size	F - 4 wheel
    P - premium	T - sun roof
    L - luxury
    X - special

     

• Modification or cancellation of reservation

  • To modify an existing reservation, the lessee must enter his/her confirmation number into the Avant car reservation system and select the modification procedure button.

    If the lessee loses the confirmation number, he/she should contact the Avant car Customer Support Centre.

    The lessee may also cancel a reservation by sending an email to avantcar@avantcar.si or a fax to +386 1 589 0852.

    Avant car does not charge cancellation fees as long as a lessee cancels a vehicle reservation in writing within the acceptable period of notice, i.e. at least 7 days before the agreed upon date of vehicle pick-up.

    • If the lessee is not able to cancel the reservation within the acceptable period of notice, i.e. less than 7 days before the agreed upon day of vehicle pick-up, Avant car will charge him/her the cost of reservation in accordance with the valid pricelist.
    • If the lessee does not cancel the reservation and does not pick up the vehicle at the agreed upon time, Avant car will charge him/her for the cost of reservation in accordance with the valid pricelist.

     

Terms and conditions of rental

• Who may drive the rented vehicle

  • The rented vehicle may be driven by:

    • a person older than 21 who has had a valid driver’s license for at least two years and meets the applicable terms and conditions of the insurance company;
    • a person older than 21 who has had a valid driver’s license for less than two years as long as he/she pays the additional young driver fee in accordance with the valid pricelist;
    • a person younger than 21 years and older than 18 years who has a valid driver’s license without penalty points as long as he/she pays the additional young driver fee in accordance with the valid pricelist;
    • for higher price-class vehicles (class, F, P, L, X), a person older than 25 years.

     

• Additional drivers

  • A vehicle may only be driven by a person indicated as a driver in the lease contract. If other drivers also intend to drive the vehicle, it is necessary to additionally include them in the lease contract as additional drivers upon pick-up of the vehicle. They must meet all terms and conditions of Avant car regarding age and driver’s license, which they have to present on vehicle pick-up. The cost for an additional driver is charged in accordance with the applicable pricelist.

     

• Young drivers

  • Drivers must be at least 21 years old to rent a vehicle in Slovenia. They must have had a valid driver’s license for at least two years without penalty points. Drivers older than 18 and younger than 21 with a driver’s license without penalty points are charged an additional young driver fee in accordance with the valid pricelist.

     

• Prohibited use of rented vehicle

  • Rented vehicles aren’t allowed to be used in the following cases:

    • for payable transfer of passenger and goods, such as a taxi service;
    • for participation in any car racing or other sport competition or vehicle testing;
    • for business activities of driving schools or other teaching of motor vehicle driving;
    • for propelling or towing any vehicle or object;
    • for further usage or rent to a third party who is not defined in accordance with the lease contract;
    • if a driver is under influence of alcohol, illegal or prescription drugs or any other psychoactive substances, where driving of motor vehicles is not recommended or is prohibited after taking them;
    • if a vehicle is not in driving condition or it is not free of technical faults and the lessee is aware of that or should be aware, in accordance with the legal and internal provisions regarding the fault-free condition of vehicle;
    • if a vehicle is improperly loaded or even overloaded with passengers, luggage or goods, as defined by the technical documentation of the manufacturer;
    • If the registration or insurance has expired during extended period of rental and Avant car has summoned the lessee to return the vehicle prior to expiry;
    • outside road-types I, II and III.
    • in conflict with traffic regulations;
    • outside the driving limits allowed by driving conditions;
    • for illegal purposes (e.g. customs violations);
    • for transport of flammable or hazardous substances;
    • for any other purposes that are in conflict with the concluded lease contract or applicable legal regulations, as well as for any other purposes that would in any way threaten or violate the lessor’s ownership right over the vehicle.

    For any conduct in conflict with the indicated provisions, the lessee is liable to pay compensation to Avant car. In addition to incurred damage and compensation, Avant car also has the right to order the early termination of a contract with all included consequences.

     

Vehicle pick-up and delivery

• Documents and payment upon pick-up

  • Upon pick-up, the lessee must present a valid personal identification document, driver’s license and a credit card by which it is possible to provide for preauthorisation or deposit in the amount of rental and deductible franchise.

    For renting a vehicle from the higher price class (class F, P, L, X), the lessee must present two credit cards in order to insure the rental.

    Legal entities may pick up the vehicle following the payment of pro forma invoice, while, upon pick-up, they must also present a credit card by which it is possible to reserve the funds in the amount of deductible franchise. If the person performing the pick-up has no company credit card, the legal entity is obliged to pay the deposit according to the pro forma invoice prior to pick-up.

     

• Vehicle pick-up
  • During the rental period, the vehicle represents an inalienable property of Avant car. The lessee receives the vehicle in fault-free condition with the legally prescribed equipment and all other supplements (first aid kit, safety triangle and safety vest, spare wheel, basic tools, set of light bulbs and other legally required equipment), registered, insured, with original identification documents, a photocopy of type-approval and a photocopy of the insurance policy, the originals of which can be viewed at the head office of Avant car.

    Upon pick-up, the lessee checks the vehicle along with an Avant car employee and confirms the vehicle condition by signing the pick-up record. Thus, he/she avoids any inconvenience that may arise if eventual damage is caused during vehicle rental.

     

• Vehicle delivery

  • The lessee commits to deliver the vehicle in the condition that he/she received it, at the agreed upon time and place as defined in the lease contract. The lessee is obliged to deliver the vehicle in a condition, where normal use of vehicle is considered, that is technically fault-free, properly maintained, with a full tank of fuel, clean, without any third party belongings and entirely prepared for normal use, with all pertaining equipment, belongings and documentation.

    If, upon pick-up, or on the basis of a professional vehicle check-up performed no later than within 8 days following vehicle return, Avant car assesses that the condition of the returned vehicle is not adequate (cleanliness, fuel level, etc.), Avant car has the right to order any necessary repairs and perform other actions at the expense of the lessee. If the lessee does not deliver all received documents, equipment or supplements of the vehicle, he/she is obliged to pay the costs for the acquisition of missing pieces. Vital parts of the vehicle are marked with factory numbers. If Avant car determines that any part is missing or has been replaced, Avant car has the right to burden the lessee for all the damage incurred.

     

• Time of pick-up and delivery

  • The lessee may pick up and deliver the vehicle within the working hours of the branch office.

    If the lessee wants to pick up the vehicle outside the working hours of the branch office, this can be provided for against additional payment.

    If the lessee retrurns the vehicle outside working hours and there is no branch office employee present, the lessee is held entirely responsible for the condition of the rented vehicle until the beginning of official working hours of the branch office.

     

• Place of pick-up and delivery

  • The lessee may pick up and deliver the vehicle at any Avant car branch office in Slovenia, as well as at any of Avant car's international partners office abroad.

    Avant car enables the lessee to deliver the rented vehicle at any branch office in Slovenia and Europe, without regard to the place of vehicle pick-up.

     

• One-way rentals

  • For a one way rental between the branch offices in Slovenia lasting more than 3 days, we do not charge an additional fee. In case of rental shorter than 3 days, a one-way rental is charged in accordance with the valid pricelist.

    For an international one-way vehicle rental, the price is dependant upon the location of delivery.

    The rental branch office should be informed of any one-way rental before you pick up the vehicle.

     

• Vehicle delivery

  • During working hours, Avant car offers free delivery or pick-up of vehicle up to 10km from the branch office. If it is necessary to deliver or pick up the vehicle at a more distant location, the cost of delivery is charged in accordance with the valid pricelist.

     

• Length of rental

  • Minimum length of rental is 1 day or 24 hours. If the lessee exceeds the agreed upon period of time, Avant car does not charge for the first 59 minutes, however, every 24 hours initiated after this period are charged in the amount of daily rental in accordance with the valid pricelist for the rented vehicle.

     

• Extension of rental

  • If the lessee wants to extend the agreed upon period of rental, he/she must notify Avant car at least 24 hours before the expiry of the lease contract to obtain consent. Extension may be carried out at any Avant car branch office in Slovenia. The person who picks up the vehicle and extends the contract thus becomes personally responsible for the payment of rent, along with the person, company or organisation, on behalf of which he/she has picked up the vehicle.

    For extension of vehicle rental, please contact the Avant car Customer Support Centre.

     

• Early rental termination

  • If the lessee delivers the vehicle before the agreed upon deadline, the price of rental is modified in accordance with the new rental period.

     

Rental payment

• Rental payment

  • The lessee commits to pay the accounted amount of rental immediately upon vehicle return (physical entity) or within the agreed upon period (legal entity). If the lessee fails to make the payment, he/she loses all discounts and is also required to pay the legally applicable overdue interest. From payments collected after the agreed upon deadline, the eventual costs of collection and overdue interest are paid first. Only then are the unpaid rents, costs and damage settled.

    In order to insure his/her obligations, the lessee expressly permits the reservation of funds on his/her debit or credit card in favour of Avant car and unconditionally agrees that after the completed rental, if necessary, the accounted amount is partially or entirely paid from the reserved funds.

    The lessee guarantees that Avant car shall not suffer any damage or judicial proceeding regarding these rights and obligations and commits to compensate Avant car for any damage or costs that will eventually arise due to the above-mentioned cases.

    The lessee must also compensate Avant car for any judicial and extrajudicial costs, taxes, fees and other expenditures related to the rental, insurance of provision implementation or supervision over this, as well as for the fees determined by the lessor. Therefore, according to these provisions and terms, the lessor is not obliged to pay any costs.

    Avant car may also demand that the lessee pay for any damage, compensation or eventual loss of profit if the lessee does not take measures or efficient measures to eliminate the legal, technical or economic uselessness of the vehicle or the reduced possibility of vehicle use.

     

• Payment methods

  • Rental can be paid by credit cards accepted by Avant car: Visa, Eurocard/Mastercard, Diners and American Express. Physical entities can also pay for vehicle rental in cash if they have previously presented a credit card required for insuring the rental. The tax rate in the Republic of Slovenia is 20%.

     

• Complaints

  • The lessee must report any irregularities or deficiencies to the Avant car employee on site upon pick-up or return. If, considering its content, a complaint could have been resolved on site and the deficiency was not reported by the lessee, it shall be deemed that the lessee has agreed with the vehicle condition and the performed service, thus losing the right to file a complaint later on. The lessee may file a complaint within the legally prescribed period.

     

• Data protection

  • By signing the lease contract, the lessee agrees that Avant car may:

    • use his/her personal data for the fulfilment of contractual obligations and the enforcement of rights arising from the contractual relationship;
    • if required, submit his/her data to the insurance company, guarantor, relevant authorities and the court.
    • make inquiries at the competent government authorities and institutions regarding the address of his/her residence, employment and his/her income, and use this data if it is necessary for the execution of contractual provisions, as well as expressly allows Avant car to submit data regarding the eventual failure to meet the obligations to other financial organisations;
    • save this data for 10 years.

     

Rental information

• Fuel and prepayment of fuel

  • Fuel is not included in the price of rental. The lessee picks up a vehicle with a full tank of fuel and must deliver it in the same condition. In the opposite case, he/she has to pay for the missing fuel amount and the costs of refilling the tank in accordance with the valid pricelist.

    The lessee also has the option of prepaying for the fuel, meaning that, upon pick-up, he/she purchases a tank of fuel at the regular market price. In this way, he/she can avoid inconveniences and time loss due to the search for gas stations upon vehicle delivery. In the way, a vehicle with an empty fuel tank may be delivered without any additional payment fee.

     

• Mileage

  • The number of kilometres travelled during the rental period is determined according to the factory installed and sealed odometer. In case of damage to the seal or odometer, the lessee commits to notify the nearest Avant car branch office, from whom he/she will receive all the necessary instructions, otherwise he/she will have to pay the cost of mileage for 500km according to the valid pricelist for every day of vehicle use.

     

• Additional equipment

  • The Avant car reservation system also enables the reservation of additional equipment (e.g. child seat, GPS navigation system, magnetic storage rack for skis, etc.). Rental of additional equipment is charged in accordance with the valid pricelist.

     

• Toll

  • Effective from 1 July 2008, all rental vehicles are equipped with a toll sticker – a vignette. The compensation for the use of the vignette is charged in accordance with the valid pricelist.

     

• Airport fee

  • In case of vehicle rental at an airport, we charge the airport fee in accordance with the valid pricelist.

     

• Driving abroad

  • For driving the rented vehicle outside Slovenia, the lessee must obtain written consent by Avant car. If the rented vehicle remains abroad overnight, the lessee is obliged to park it in a hotel or other secured garage.

     

• Maintenance of a rented vehicle

  • The lessee commits to use the vehicle for normal usage, maintain it and care for it with due diligence and in accordance with the relevant technical and other instructions, recommendations and good business practices during the entire rental period, as well as to inform Avant car of any eventual defect of the vehicle. Any other conduct represents a violation of contractual obligations by the lessee.

     

• Lessee’s property

  • Avant car is not held responsible for the lessee’s property or the property of any other person who has left belongings in or on the rented vehicle, in the service vehicle or on the business premises of Avant car. Thereby, the lessee expressly denounces any claim arising from the mentioned losses or related damages.

     

• Traffic violations

  • The lessee is held responsible and assumes all obligations that may arise due to non-compliance with traffic regulations, illegal parking or other breach of regulations for the use of the vehicle, as well as for all damage incurred due to the above-mentioned cases. All eventual mandated and other penalties, caused or incurred by the lessee during the period of using the rented vehicle must be paid entirely by the lessee and/or are the lessee’s direct burden. The lessee’s liability shall also continue to apply after termination of the Contract, penalty or damage, arising from the period when the vehicle was used by the lessee.

     

Insurances

• Insurance and liability

  • For vehicle rental in Slovenia, it is necessary that the driver is properly insured in accordance with Slovenian legislation. All Avant car vehicles have basic and full-coverage (Kasko) insurance, including car driver insurance (AO+).

    The vehicle is only insured for the period of lease contract validity. After the expiry of validity, with the exception of a written extension of the contract, Avant car is not liable for traffic accidents or other damages, theft or wreckage of vehicle and its parts. These are considered as the lessee’s personal matters and the lessee is obliged to pay all incurred damage. The lessee may arrange for the written extension of a lease contract at any Avant car branch office in Slovenia, by fax to +386 1 589 0852 or by email to avantcar@avantcar.si.

    In case of traffic accident or other damage, theft or wreckage of the vehicle and its parts, or fire, the lessee is entirely liable for the rented vehicle. This liability may be reduced to the value of deductible franchise by purchasing vehicle insurance in accordance with the valid pricelist.

    Upon vehicle reservation or pick-up, please check which kinds if insurance are included in the rental price. Avant car employees will provide you with professional advice and explain the insurance option that will meet your requirements. A short description of insurance options may be found in the following table:

     

    Mandatory car insurance (AO) With mandatory car insurance (AO), we are insured for the case when we unintentionally cause damage to another person with our vehicle. The insurance covers damages incurred caused by wreckage or damaging of objects (other vehicle, facilities, personal belongings of other participants, etc.), as well as for damages incurred due to physical injuries, harmed health or death of other victims of a traffic accident.	included in the price of rental
    Car driver insurance (AO+) Car driver insurance (AO+) covers the damage suffered by the driver as a person responsible for damage caused by physical injuries in a motor vehicle traffic accident.	included in the price of rental
    Full-coverage car insurance (Kasko) Full-coverage car insurance (Kasko) covers the damage caused by wreckage, damaging or disappearance of vehicle.	included in the price of rental
    Tyre Waiver Additional insurance that covers mechanical damages or tyres, meaning that the customer is relived of payment for damages to tyres. It covers all four tyres.	not included in the price of rental
    Reduced Excess Additional insurance that reduces the amount of regular deductible franchise to a lower value defined in the pricelist.	not included in the price of rental
    Master Cover Additional insurance that relieves the lessee of the payment of deductible franchise in case of vehicle damage. The additional insurance does not include mechanical damages occurred on the undercarriage, in the vehicle interior or to tyres (unless mechanical damages were caused in a traffic accident).	not included in the price of rental
    Master Cover Plus + Additional insurance that includes the Master Cover and Tyre Waiver. It does not include mechanical damages of undercarriage or vehicle interior unless the damages were caused in a traffic accident.	not included in the price of rental

     

    If the vehicle insurance for wrecked or lost vehicle is not sufficient to cover the entire damage suffered by Avant car, the lessee is obliged to compensate for all damage within 3 (three) days of the notification to Avant car.

    In case of vehicle damages that are ascertained subsequently, Avant car reserves the right to notify the lessee about the caused damage within 3 (three) working days after the completed rental. The lessee is fully held responsible for the caused damage.

    Regardless of whether the liability for damage on the rented vehicle has been bought out or not, the lessee is fully liable in the following cases:

    • for damages of vehicle interior, tyres, wheel rims, hub caps, wipers and antenna, as well as for damages to the vehicle undercarriage and other damage to vehicle and equipment that is not covered by the insurance company;
    • if, at the moment of damage occurrence, the lessee was under influence of alcohol, illegal drugs, other narcotics or prescription drugs or other psychoactive substances, where driving or handling and use of motor vehicles is not recommended or is prohibited after taking them;
    • for any damage caused intentionally or due to gross negligence (e.g., skidding from the road due to the failure to adjust driving to the prevailing road conditions);
    • if, at the moment of damage occurrence, the driver did not have a valid driver’s license;
    • if the driver fled the scene of an accident, regardless of the fault;
    • in cases when the rented vehicle was driven by an unauthorised driver;
    • if the driver used the vehicle for prohibited purposes;
    • if the damage occurred in areas or countries that are not included in the vehicle insurance;
    • if loaded cargo damaged the vehicle;
    • if the driver drove the vehicle in an unprofessional manner.

     

Accidents and defects

• Obligations of the lessee in case of a traffic accident

  • In case of any damage, wreckage, confiscation or theft of the vehicle or if the vehicle is involved in any traffic accident, the lessee is obliged to immediately notify Avant car as well as to report the case to the police.

    In case of a traffic accident, the lessee commits to protect the interests of Avant car and its insurance company by:

    • putting down the names and addresses of all the participants and witnesses involved and the registration plates of the vehicles involved;
    • not abandoning the damaged vehicle until the vehicle is secured and moved to a safe location;
    • not admitting to be at fault to third parties;
    • obliging to immediately call and wait for the police in any case of traffic accident, as well as to participate in drawing out the official traffic accident report and obtain its copy;
    • giving first aid to the injured, if there are any;
    • thoroughly completing a European accident report, making a sketch of the accident and giving his/her statement, which he/she will immediately submit to the lessor;
    • securing all evidence about the incident and obtaining documentation about the loss event required for filing a claim for damages.

     

    If the lessee fails to act in accordance with these provisions and terms, he/she will be held responsible for all the consequences and damage suffered by the lessor in the mentioned cases.

     

• Defects and technical problems

  • In case of defect or technical problems, the lessee is obliged to notify Avant car, who will provide him/her with further instructions on the basis of information received.

    The lessee may have the vehicle repaired at authorised repair services only, while in case of eventual replacement of any part, he/she must present the original invoice from the repair service. If the repair work has not been performed in the prescribed manner, Avant car does not recognise the costs. Eventual damage arising from failure to observe Avant car’s instructions will be fully compensated by the lessee.

     

• Loss of keys, documents and registration plates

  • In case of loss of the above-mentioned objects, the lessee is obliged to notify the lessor, who will provide him/her with further instructions on the basis of information received. The lessor will charge for the costs of lost objects in accordance with the valid pricelist.

     

• 24/7 – roadside assistance

  • Avant car provides all its vehicle lessees with 24/7 (24 hours a day, 7 days a week) roadside assistance included in the price of rental. Assistance is provided in all EU countries as well as in Croatia, Bosnia-Herzegovina, Serbia and Montenegro, through our business partners.

    In case of breakdown or traffic accident, call the Avant car Customer Support Centre and we will come to your assistance, regardless of whether you are in Slovenia or abroad.

     

More information

• Useful information for travelling in Slovenia
  • • It is compulsory to use low-beam headlights during the day.
    • It is compulsory to use a reflective vest when exiting the vehicle on a motorway or expressway.
    • The use of cell phones when driving is prohibited.
    • The allowed alcohol limit is 25mg per 100ml of blood or 50mg per 100ml of exhaled air.
    • Drive on the right side of the road, overtake on the left.
    • It is compulsory to wear a safety belt in the front as well as the back seats.
    • Speed limit in urban settlements is 50 km/h.
    • Speed limit on all other roads outside settlements is 90 km/h.
    • Speed limit on roads reserved for motor vehicles is 100 km/h.
    • Speed limit on motorways is 130 km/h.
    • Speed limit is also defined by markings along the road.
    • It is prohibited to turn right when the traffic light is red.

     

• Frequently asked questions and answers

  • Take a look at the list of frequently asked questions by our customers. The answer to your question may be found among them.