Out-of-court settlement of consumer disputes

In accordance with point 3 of Article 32 of the ZlsRPS, Avant car d.o.o. does not recognize any out-of-court consumer dispute resolution provider as having jurisdiction over a consumer dispute that a private user could bring under the Out-of-Court Consumer Disputes Act.

Avant car d.o.o. as a provider (also) of online sales publishes an electronic link to the Consumer Dispute Resolution Platform (SRPS) on its website and in its General Terms and Conditions. The platform is available online at https://ec.europa.eu/odr

The regulation derives from the Law on Out-of-Court Consumer Dispute Resolution and Regulation (EU) No 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes.